REPLACEMENT & REFUND POLICY
At REDDON, customer satisfaction is important to us. We offer replacement or refund only in cases where the product is damaged during transit, subject to verification.
Eligibility for Replacement or Refund
You are eligible to request a replacement or refund only if the product is received in a damaged condition during transit.
To be eligible, the following conditions must be strictly followed:
The issue must be reported within 48 hours of delivery
A proper unboxing video is mandatory
The video must:
Start before opening the package
Clearly show all four sides of the sealed box
Be recorded in one continuous, unedited shot
Clearly show the product while taking it out of the box
Clearly capture the damage, if any
Requests without a valid unboxing video will not be accepted.
How to Request a Replacement or Refund
If your product is damaged during transit, please email us at
📧 reddonlubricants@gmail.com
Your email must include:
Order ID
Unboxing video (as per guidelines above)
Clear photos (if available)
Whether you are requesting a replacement or a refund
Pickup & Inspection Process
Once we receive your request and the initial verification is successful:
We will arrange a pickup from your delivery address
After the product reaches us, it will undergo proper inspection
The product must be:
Unused
In original condition
The same product that was originally shipped
Replacement Process
If the inspection is approved, a replacement will be initiated
Exchange/Replacement delivery will take 7–10 working days, subject to stock availability
If the product is out of stock, a refund may be offered instead
Refund Process
If a refund is approved after inspection, it will be processed to the original payment method
Refunds are usually completed within 5–7 working days after approval
You will receive a confirmation once the refund is initiated
Bank or payment providers may take additional time to reflect the amount in your account
Important Notes
Replacement or refund is not applicable for:
Used products
Requests without proper unboxing video
Damage caused after delivery
Minor packaging wear without product damage
Shipping charges (if any) are non-refundable, except when the return is due to verified transit damage.
Contact Information
For all replacement or refund requests, please contact us only via email:
📧 reddonlubricants@gmail.com
📍 Angamaly, Ernakulam District, Kerala, India